Cookie policy

What are cookies

As is common practice with almost all professional websites, this site uses cookies – tiny files that are downloaded to your computer – to remember your preferences, improve our website performance and for marketing purposes. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. However this may downgrade or ‘break’ certain elements of our sites’ functionality.
 

Types of cookies

The cookies we use fall into the following categories.
 

Essential cookies

As the name suggests, these are cookies which are essential for making our websites function correctly. For example, they help to keep you logged in and prevent you from losing the information you fill in on any of our forms. If you disable these cookies in your browser our websites may well not function as expected.
 

Performance cookies

Performance cookies help us to improve the website experience for our customers. They tell us where particular areas or features on our website are not working well for customers and gives us the opportunity to improve our service.
 

Marketing cookies

We and our partners use cookies to personalise the marketing you will receive from us. They do this by providing us some insight into which products/services our customers are interested in.
 

Functionality cookies

Functionality cookies are used for storing information like account preference and live chat for customer support. We also use these types of cookies for alerting us of bugs and improving how our systems work. They are not essential but disabling them may well degrade your experience.
 

Social cookies

When we advertise on social media we sometimes use social media cookies. These cookies help the social media platforms recognise your account and then show the our advert which is most relevant to you.
 

The cookies we use

This page serves as a general information page about cookies for all our websites (the list of which can be found here). As such, it outlines what cookies are, types of cookies and how to opt-in/out of their use. While there is much commonality across our websites, there may be some instances where a particular website has cookies unique to that website. For this reason, each of our websites lists the cookies being used on that website.
 

Disabling cookies

You can prevent the setting of cookies by adjusting the settings in your browser. Each browser is different so please see your browser’s “Help” section for information on how to do this. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of our websites. It is therefore recommended that you do not disable cookies.
 

Updates to this policy

We reserve the right to make amendments to this privacy notice. Should we make any changes to this privacy notice they will be documented on our website. If they are significant changes we will inform you via email or sms using the records we have on file for you.
 

Further information

For more general information on cookies, a useful resource is Cookies and you (we are in no way associated with this website). However, if you are still looking for more information we can be reached via customerservice@firstborngroup.com.